Shipping Policy

At Aera & Co., we know how exciting it is to receive your order, and we’re committed to getting your products to you quickly and smoothly. Here’s everything you need to know about our shipping process.

Where We Ship

Right now, we’re delivering across the United Arab Emirates (UAE). While we don’t offer international shipping yet, we’re always looking for ways to expand in the future!

Delivery Time & Processing

• Once your order is confirmed, we start processing it within 24 hours.

• Our standard delivery time is 1-3 business days, depending on your location.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Fees

• For now, all orders come with FREE DELIVERY! 🎉

• If shipping fees apply in the future, we’ll update this section.

Cash on Delivery (COD) – Simple & Secure

We offer Cash on Delivery (COD) for all orders because we believe in making shopping easy for you.

• Please have the exact amount ready when your order arrives.

• If an order is refused upon delivery, we may require prepayment for future purchases.

Tracking Your Order

Once your order is on its way, we’ll share a tracking link so you can follow its journey in real time.

Delayed or Missed Deliveries

If there’s ever a delay, we’ll keep you updated via email or phone.

• If you miss your delivery, we’ll work with you to reschedule.

• If multiple delivery attempts fail, your order may be canceled.

What If My Package Arrives Damaged or Gets Lost?

We pack every order with care, but if your package arrives damaged, let us know within 24 hours—just send us an email with photos. If your order is lost, don’t worry! Reach out to us, and we’ll sort it out.

Need Help?

We’re always here to assist you! If you have any questions about your delivery, feel free to contact us at:

📩 Email: support@aeraandco.com

Thank you for choosing Aera & Co. – we can’t wait for you to receive your order! ✨