Frequently asked questions
What makes Aera & Co. different?
We’re not your usual online store. At Aera & Co., every product is handpicked, tested, and Aera Verified — so what you see is exactly what you get. No fake listings, no cheap surprises. Just genuine, high-quality products that meet our standards.
What does “Aera Verified” mean?
It’s our seal of trust. Before a product goes live on our website, it’s checked and approved through our Aera Verified process confirming it’s authentic, reliable, and worth your purchase.
Are all products genuine?
Yes, 100%. Every product on Aera&Co. is verified for authenticity before it’s made available to you. We don’t list anything we wouldn’t personally trust or use ourselves.
What payment methods do you accept?
We accept all major payment options in the UAE — including credit and debit cards, Apple Pay, Google Pay, and cash on delivery (COD).
How long does delivery take?
We deliver across the UAE through our trusted partner, Jeebly.
- Orders within major cities usually arrive in 1–3 business days.
- Deliveries to remote areas may take a little longer.
You’ll get a notification as soon as your order ships, along with tracking details.
How can I track my order?
Tracking your order is simple.
Just visit our Jeebly tracking portal:
Enter your tracking number, and you’ll see real-time updates on where your package is.
Can I cancel my order?
You can cancel before your order ships. Once it’s dispatched, cancellations aren’t possible — but returns may be eligible.